Last Updated: August 25, 2026
Billo Brands (“Billo Brands,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or make a purchase from skillflex.store (the “Site”), communicate with us, or otherwise interact with our products and services.
By using the Site, you acknowledge the practices described in this Privacy Policy.
1. Personal Information We Collect
Depending on how you interact with the Site, we may collect the following categories of personal information.
Information You Provide to Us
We may collect information you provide directly to us, including:
- Contact information, such as your name, email address, telephone number, billing address, and shipping address.
- Order and transaction information, including products purchased, order history, transaction details, shipping information, and returns or refund information.
- Account information, such as your username, password or other authentication information, and account preferences if you create an account on the Site.
- Payment-related information. Payments are processed through third-party payment providers, including Stripe and Apple Pay. We do not necessarily receive or store your complete payment card information. Our payment providers may collect and process payment information in accordance with their own privacy policies and terms.
- Communications, including information you provide when you contact customer service, ask a question, submit a request, or otherwise communicate with us.
- Reviews and other content you voluntarily submit through the Site.
Information Collected Automatically
When you visit or interact with the Site, we and our service providers may automatically collect certain information about your device and use of the Site, such as:
- IP address;
- Browser type;
- Device type and operating system;
- Pages and products viewed;
- Referring and exit pages;
- Dates and times of visits;
- Links or buttons clicked;
- Shopping and checkout activity; and
- Other information about how you interact with the Site.
We may collect this information using cookies, pixels, tags, and similar technologies.
2. How We Use Personal Information
We may use personal information to:
- Process, fulfill, and deliver orders;
- Process payments and refunds;
- Create and manage customer accounts;
- Provide customer support;
- Communicate with you about orders, products, or requests;
- Send marketing emails where permitted by law;
- Send abandoned-cart or checkout reminders where appropriate;
- Operate, maintain, troubleshoot, and improve the Site;
- Understand how customers and visitors use the Site;
- Measure the effectiveness of our marketing and advertising;
- Detect and help prevent fraudulent, malicious, or unauthorized activity;
- Protect the security and integrity of the Site and our business;
- Maintain appropriate business and transaction records;
- Comply with applicable laws, regulations, legal processes, and governmental requests; and
- Establish, exercise, or defend legal claims.
3. Cookies and Similar Technologies
The Site uses cookies and similar technologies to operate the Site, remember preferences, understand Site usage, and measure the effectiveness of our marketing.
Some cookies are necessary for functions such as maintaining a shopping cart, processing checkout, or remembering Site preferences. Other cookies and technologies may be used for analytics and marketing measurement.
We provide cookie or privacy preference controls that allow visitors to manage certain non-essential cookies. Depending on your browser and the technologies involved, you may also be able to block or delete cookies through your browser settings.
Disabling certain cookies may affect the functionality or performance of portions of the Site.
4. Analytics and Advertising Services
We use third-party services to understand how visitors use the Site and evaluate our marketing efforts.
These services include:
Google Analytics
We use Google Analytics, including Google Analytics 4 (“GA4”), to help us understand Site traffic and usage. Google may collect information through cookies and similar technologies, including information about your device and interactions with the Site.
Google Ads
We use Google Ads to advertise and measure the effectiveness of our marketing. Google may receive information relating to interactions with the Site for purposes such as advertising measurement and attribution.
We do not currently use customer or visitor information to conduct targeted or retargeting advertising based on visitors’ activity on the Site.
Our use of analytics and advertising technologies may change over time. Where required or appropriate, you can manage non-essential cookies through the privacy or cookie controls available on the Site.
5. Email Marketing
If you subscribe to our marketing communications or otherwise provide permission for us to contact you, we may send you emails about products, promotions, offers, and other information.
We use Mailchimp to assist us with email marketing and related communications. Information such as your email address and interactions with marketing emails may therefore be processed by Mailchimp on our behalf.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing messages.
Even if you unsubscribe from marketing emails, we may continue to send non-marketing communications when appropriate, such as order confirmations, shipping notices, account notifications, customer service messages, or other transactional communications.
6. Abandoned Cart Communications
If you begin a purchase but do not complete it, we may use information associated with your shopping session, such as your email address and cart contents, to send you an abandoned-cart reminder where permitted.
You can unsubscribe from marketing-related emails using the unsubscribe mechanism provided in the applicable message.
7. How We Disclose Personal Information
We may disclose personal information to companies that perform services for us or assist us in operating our business.
These may include:
- WooCommerce and related website technology providers that support the operation of our ecommerce Site;
- Stripe and Apple Pay for payment processing;
- ShipStation and shipping or fulfillment providers to process and deliver orders;
- Mailchimp for email communications and marketing;
- Google for analytics, advertising measurement, and related services;
- Hosting, technology, security, fraud-prevention, and IT service providers;
- Professional advisers, such as accountants, attorneys, or consultants, where appropriate; and
- Government agencies, regulators, law enforcement, courts, or other parties when disclosure is required or permitted by law.
We may also disclose information in connection with an actual or proposed merger, acquisition, financing, sale of assets, reorganization, bankruptcy, or other business transaction.
We may disclose information when we reasonably believe doing so is necessary to protect the rights, property, security, or safety of Billo Brands, our customers, the public, or others.
8. Sale of Personal Information
Billo Brands does not sell personal information for monetary consideration.
We also do not currently use personal information for targeted or retargeting advertising based on your activity across different websites or services.
Privacy laws in certain states define terms such as “sale,” “sharing,” and “targeted advertising” differently and sometimes more broadly than their ordinary meanings. Where applicable law gives you additional rights regarding these activities, we will honor those rights as required by law.
9. Payment Processing
Payments made through the Site are processed by third-party payment providers, including Stripe and Apple Pay.
When you make a payment, information may be provided directly to the applicable payment provider. Their collection and processing of payment information is governed by their respective privacy policies and terms.
Billo Brands does not need to receive or store your complete payment card number in order to process transactions when payment information is handled directly by these providers.
10. Shipping and Fulfillment
We use ShipStation and other shipping or delivery providers to assist with order fulfillment.
We may provide these companies with information reasonably necessary to fulfill and deliver your order, such as your name, shipping address, contact information, order information, and delivery details.
11. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing our products and services, maintaining appropriate business and transaction records, resolving disputes, enforcing agreements, preventing fraud, and complying with legal, accounting, tax, and regulatory obligations.
Retention periods may vary depending on the type of information, the reason it was collected, and applicable legal requirements.
When personal information is no longer reasonably necessary for these purposes, we may delete, anonymize, or otherwise dispose of it in accordance with our practices and applicable law.
12. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, internet transmission, electronic storage system, or method of transmitting information is completely secure. We therefore cannot guarantee the absolute security of personal information.
You are responsible for maintaining the confidentiality of any account credentials associated with your use of the Site.
13. Your Privacy Rights
Depending on the state in which you live and whether applicable legal requirements and thresholds are met, you may have certain rights regarding your personal information.
These rights may include the right to:
- Request confirmation of whether we process your personal information;
- Request access to personal information we maintain about you;
- Request correction of inaccurate personal information;
- Request deletion of certain personal information;
- Request a portable copy of certain personal information;
- Opt out of certain sales, sharing, or targeted advertising where applicable;
- Limit certain uses or disclosures of sensitive personal information where applicable;
- Withdraw consent where processing is based on consent and applicable law permits withdrawal; and
- Appeal a decision we make regarding a privacy request where applicable law provides that right.
These rights are subject to exceptions and limitations under applicable law and may not apply in every circumstance.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
14. How to Submit a Privacy Request
To submit a privacy-related request, contact us at:
Please include enough information for us to understand your request.
We may need to verify your identity before fulfilling certain requests. Depending on the nature of the request, we may ask you to provide information reasonably necessary to verify that you are the person to whom the personal information relates.
If you use an authorized agent to submit a request on your behalf, we may request documentation demonstrating the agent’s authority and may take reasonable steps to verify your identity directly where permitted by law.
We will respond to verified requests within the timeframe required by applicable law.
15. California Privacy Rights
If you are a California resident and the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”), applies to our processing of your personal information, you may have additional rights under California law.
Subject to applicable exceptions, these may include rights to know or access certain personal information, request deletion, request correction, receive information regarding categories of personal information collected and disclosed, and opt out of the sale or sharing of personal information.
As described above, Billo Brands does not sell personal information for monetary consideration and does not currently use personal information for targeted or retargeting advertising based on your activity across different websites or services.
California residents may submit applicable privacy requests by emailing [email protected].
16. Other U.S. State Privacy Rights
Residents of certain U.S. states may have privacy rights under their state’s applicable consumer privacy law.
Where an applicable state privacy law applies to Billo Brands and grants you rights regarding your personal information, we will process qualifying requests in accordance with that law.
Because privacy laws and their applicability can change, the rights available to you may depend on your state of residence, the nature of our processing, and whether applicable statutory thresholds or exemptions apply.
To exercise an applicable privacy right, contact [email protected].
17. Children’s Privacy
The Site and our products are intended for a general adult audience and are not directed to children under 13.
We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 in circumstances requiring parental consent, we will take reasonable steps to delete the information.
If you believe a child under 13 has provided us with personal information, please contact us at [email protected].
18. Third-Party Websites and Services
The Site may contain links to third-party websites, services, applications, or platforms.
We do not control the privacy practices of third parties. Information you provide directly to a third party is subject to that third party’s privacy policy and terms.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
19. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business practices, technology, legal requirements, or other circumstances.
When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page. Where required by law, we may provide additional notice regarding material changes.
We encourage you to review this Privacy Policy periodically.
20. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, or if you would like to submit a privacy request, please contact:
Billo Brands
Email: [email protected]
Website: skillflex.store
Arizona, United States
